Department
Coming soon
Upbhokta Mitra
Upbhokta Mitra — Consumer Complaint Resolution Copilot
Challenge addressed
National Consumer Helpline complaint volumes exceed resolution and callback capacity
What this tool does
Multiplies National Consumer Helpline capacity by classifying incoming complaints, matching them to convergence companies and applicable rights under the Consumer Protection Act, 2019.0, and drafting resolution guidance and callback scripts for agents.
Other tools for Department of Consumer Affairs
Are you from Department of Consumer Affairs?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team