Ministry
Coming soon
Shikayat Darpan
Shikayat Darpan — Grievance Redressal Quality Analyst
Challenge addressed
CPGRAMS grievance disposal quality varies widely, with repeat grievances signalling superficial closures
What this tool does
Audits CPGRAMS disposal quality for DARPG and ministry grievance officers — detecting template closures and repeat grievances, scoring redressal against guidelines, and drafting corrective advisories to make closures genuinely satisfactory.
Other tools for Ministry of Personnel, Public Grievances & Pensions
Are you from Ministry of Personnel, Public Grievances & Pensions?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team